Returns & Exchanges

At PURA D'OR, we stand behind the quality of our natural beauty solutions and offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer support team with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring the product is securely sealed to prevent leaks during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.