Frequently Asked Questions

Everything you need to know about our premium organic beauty solutions.

Are PURA D'OR products organic and cruelty-free?

Yes, all our products are crafted with high-quality organic ingredients and are 100% cruelty-free. We never test on animals and prioritize sustainable sourcing.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery.

What is your return policy?

We offer a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund or exchange.

Are your shampoos safe for color-treated hair?

Absolutely. Our formulas are sulfate-free and gentle, making them safe for color-treated, chemically processed, and all hair types.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a secure and seamless checkout experience.

Where are PURA D'OR products manufactured?

Our products are proudly formulated and manufactured in our solar-powered facility in Southern California, USA, ensuring the highest quality standards.